Legal

Privacy Policy

How we collect, use, and protect your data. We believe in minimal data collection and complete transparency.

Effective Date: January 1, 2026  |  Last Updated: January 1, 2026

MixBus Audio ("we," "us," or "our") operates the MixBus Platinum software and the mixbusaudio.com website (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and what choices you have.

We are committed to minimal data collection. We only collect information that is necessary to provide, maintain, and improve our Service. We do not sell your personal data to third parties, and we never will.

1. Information We Collect

1.1 Account Information

When you purchase MixBus Platinum or create an account, we collect:

  • Name and email address
  • Billing information (processed securely by our payment provider; we do not store full credit card numbers)
  • License key and activation status

1.2 License Activation Data

When you activate MixBus Platinum, our activation server receives:

  • Your license key
  • A hardware identifier (a hashed, non-reversible fingerprint of your machine)
  • Operating system type and version
  • MixBus Platinum version number

This information is used solely to validate your license and enforce seat limits. We do not collect or transmit any audio data, project files, preset content, or processing settings.

1.3 Crash Reports

If MixBus Platinum encounters a crash, you may be prompted to send a crash report. These reports include:

  • Stack trace and error information
  • Operating system and hardware details
  • MixBus Platinum version and active processing configuration (module names and enabled/disabled states only — no parameter values or audio data)

Crash reports are sent only with your explicit consent. You can always choose not to send them.

1.4 Optional Analytics

With your opt-in consent, MixBus Platinum may collect anonymous usage analytics including:

  • Feature usage frequency (which modules are used most often)
  • Session duration
  • Delivery mode selections

Analytics are fully optional and disabled by default. You can enable or disable analytics at any time in Settings > Privacy. All analytics data is anonymized and cannot be linked back to individual users.

1.5 Website Data

When you visit mixbusaudio.com, we collect standard server log data including IP address, browser type, referring URL, and pages visited. We use this data to analyze traffic patterns and improve our website.

2. How We Use Your Information

We use the information we collect to:

  • Process your purchase and deliver your license
  • Validate license activations and manage seat limits
  • Provide customer support and respond to your inquiries
  • Diagnose and fix software bugs using crash reports
  • Improve MixBus Platinum based on aggregated, anonymized usage patterns (when analytics are enabled)
  • Send important product updates, security notices, and service announcements

We do not use your information for advertising, profiling, or any purpose unrelated to providing and improving the Service.

3. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share limited data with the following service providers who assist us in operating the Service:

  • Payment Processor — To process purchases securely. They receive only the billing information necessary to complete the transaction.
  • Email Service Provider — To send transactional emails (purchase confirmations, license keys, support responses). They receive your email address and name only.
  • Hosting Provider — Our servers are hosted on infrastructure that may process server logs containing IP addresses.

All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing their service to us.

4. Cookies

Our website uses a minimal number of cookies:

  • Essential Cookies — Required for website functionality (e.g., session management, shopping cart). These cannot be disabled.
  • Analytics Cookies — Used to understand website traffic and usage patterns. These are only set with your consent and can be managed through your browser settings or our cookie preferences dialog.

We do not use advertising cookies, tracking pixels, or third-party marketing cookies.

5. Data Retention

We retain your data for the following periods:

  • Account and license data — Retained for the duration of your account plus 2 years after account deletion, as required for license verification and legal compliance.
  • Crash reports — Retained for 12 months, then permanently deleted.
  • Analytics data — Retained in anonymized, aggregated form for up to 24 months.
  • Support correspondence — Retained for 3 years to provide continuity of support.
  • Server logs — Retained for 90 days, then permanently deleted.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and vulnerability assessments
  • Access controls limiting data access to authorized personnel only
  • Secure, hashed storage of hardware identifiers (no plain-text machine data is stored)

7. Your Rights (GDPR and International)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with applicable data protection laws, you have the following rights:

  • Access — Request a copy of the personal data we hold about you.
  • Rectification — Request correction of inaccurate personal data.
  • Erasure — Request deletion of your personal data ("right to be forgotten").
  • Data Portability — Request a machine-readable copy of your data.
  • Restriction — Request that we limit processing of your data.
  • Objection — Object to processing of your data for certain purposes.
  • Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@mixbusaudio.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if we have your email address) and by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: